Home Services Customer Support

Your Phones Answered.
Your Customers Taken Care Of.

We handle inbound calls, texts, emails, live chat, and customer follow-up so you can focus on the work — not the inbox. Built specifically for home services businesses.

I Run a Home Services Business

Stop missing calls. Start booking more jobs. See how we handle your customer communications from day one.

See how it works

I Want to Join the Crew

Work-from-home opportunities for English-proficient customer service agents. Based in Panama. Apply now.

View opportunities

We work with home services companies across the US & Canada

HVACPlumbingRoofing RemodelingLandscaping Concrete & HardscapingWindow Installation ElectricalHome Services Adjacent

Why New Frontier BPO

Big-company support.
Built for businesses like yours.

Traditional BPOs are built for enterprise. We built New Frontier for growing home services businesses that want to capture every opportunity, protect their reputation, and scale their customer experience — without the overhead of a fully salaried front-office team.

  • Real humans, not bots. Every customer interaction handled by a trained agent who knows your industry.
  • Home services specialists. We know how your business runs. No ramp-up time, no learning curve.
  • Heart-driven service. We treat your customers like they're our own — because your reputation is our responsibility.
  • Flexible by design. We augment, extend, or replace front-office roles — on your terms, with no bloated contracts.
  • Performance guarantee. We stand behind our work. New Frontier is one of the few BPOs that backs its service with a performance guarantee.

Our Services

Everything your customers need. Nothing you don't.

Modular support solutions — take what you need, skip what you don't.

Live Call Answering

Answered in your company's name, every time.

Job Intake & Scheduling

Booked directly into your software.

Follow-Up Calls

Post-service satisfaction and review requests.

Retention Callbacks

Re-engage past customers proactively.

After-Hours Coverage

Covered when your office is closed.

Multilingual Support

Serve your full market — English, Spanish, and beyond.

How It Works

From first conversation to fully integrated — step by step.

1

Intro call with Marc — 15 minutes

A quick conversation to understand your business and see if we're a fit. No agenda, no pressure.

2

Discovery call — 60 minutes

We go deeper: define your team structure, tools, budget, workflows, and the key facts we need to build the right solution. Think of it as the 5 W's of your operation.

3

Solution design & agreement

We put together a custom coverage plan — channels, scripts, escalation rules, integrations — and align on terms before anything goes live.

4

Sourcing & orientation

We match and onboard the right agents for your account — people who understand your industry and represent your brand the way you would.

5

Training

Agents are trained on your processes, your tone, your tools. We don't go live until they're ready.

6

Integrated into your team

We go live as an extension of your operation — not a vendor on the side. Your customers won't know the difference. Your team will feel the relief.

Ready to stop missing calls?

Book a free 15-minute call with Marc. We'll listen first, ask the right questions, and give you a straight answer on whether we're a fit.

Book Time with Marc — 15 Minutes Learn More First